CompTIA Computer Software Technician (A+ 220-1002)


This course includes
Hands-On Labs
AI Tutor (Add-on)

Kick start your prep for the 220-1002 exam in your first attempt with the CompTIA Computer Software Technician (A+ 220-1002) course and lab. The lab is cloud-based, device-enabled, and can easily be integrated with an LMS. The CompTIA A+ study guide comprehensively covers the 220-1002 exam objectives and helps you understand expanded security, software troubleshooting, and operational procedures; and how to install and configure operating systems with its various learning resources.

Here's what you will get

After passing the 220-1001 and 220-1002 certification exams, you can earn the CompTIA A+ Core Series certification. The 220-1001 exam covers mobile devices, networking technology, hardware, virtualization, and cloud computing; and network troubleshooting, while the 220-1002 exam covers installing and configuring operating systems, expanded security, software troubleshooting, and operational procedures.


9+ Lessons | 75+ Quizzes | 56+ Flashcards | 56+ Glossary of terms


90+ Pre Assessment Questions | 2+ Full Length Tests | 90+ Post Assessment Questions | 180+ Practice Test Questions

Hands-On Labs

70+ LiveLab | 66+ Video tutorials | 15:17+ Hours

Video Lessons

55+ Videos | 15:49+ Hours

Here's what you will learn

Download Course Outline

Lessons 1: Operating systems

  • Module A: Windows versions and features
  • Module B: Non-Windows operating systems
  • Module C: Operating system installation and upgrades
  • Module D: Applications and scripting
  • Summary

Lessons 2: Windows management

  • Module A: Operating system features and tools
  • Module B: Control Panel utilities
  • Module C: Command-line tools
  • Module D: Operating system troubleshooting
  • Summary

Lessons 3: Windows networking

  • Module A: Network shares
  • Module B: Network connections
  • Module C: Connection troubleshooting
  • Summary

Lessons 4: Security principles

  • Module A: Threats and vulnerabilities
  • Module B: Security controls
  • Summary

Lessons 5: Security technologies

  • Module A: Operating system security
  • Module B: Security hardware and software
  • Summary

Lessons 6: Securing devices and data

  • Module A: Workstation security
  • Module B: Mobile device security
  • Module C: Network security
  • Module D: Security troubleshooting
  • Summary

Lessons 7: Operational procedures

  • Module A: IT operations
  • Module B: Incident response
  • Module C: Backup and recovery
  • Summary

Lessons 8: Safety and professionalism

  • Module A: Safety
  • Module B: Environmental factors
  • Module C: Professionalism
  • Summary

Appendix A

Hands-on LAB Activities

Operating systems

  • Creating and Running a ps1 File
  • Executing the Basic Commands through a ps1 File
  • Creating Variables
  • Creating a Loop in PowerShell
  • Enabling BranchCache
  • Implementing EFS File Sharing
  • Displaying Windows Versions
  • Adding an MMC snap-in
  • Displaying Windows PowerShell snap-ins
  • Creating a Restore Point
  • Using Cortana
  • Using Windows Event Viewer
  • Using Basic Linux Commands
  • Listing Files in a Directory
  • Verifying the Working Directory
  • Working with Directories
  • Performing a Text Search
  • Managing NTFS Permissions
  • Converting a FAT32 Partition to NTFS
  • Disabling a Service

Windows management

  • Converting a Basic Disk to a Dynamic Disk
  • Setting Automatic Windows Update
  • Viewing the Status of a Disk
  • Mounting a Drive to a Folder
  • Editing a Drive Letter
  • Using MSConfig
  • Using Task Manager to Start an Application
  • Configuring Windows Defender Firewall
  • Configuring Computer Management Services
  • Observing the Control Panel options in different views
  • Uninstalling a Program
  • Entering Commands at the Command-line

Windows networking

  • Joining Workgroups or Domains
  • Changing Network Locations
  • Managing Offline Files
  • Sharing a Printer
  • Sharing Folders
  • Using the net Command
  • Creating a Dial-up Connection
  • Connecting to a Remote Computer using a Remote Desktop Connection
  • Creating a Remote Access VPN Connection
  • Configuring a Proxy Server
  • Using the nbtstat command
  • Using the netstat Command
  • Using the nslookup Command
  • Using the ping Command
  • Tracing Route Using Tracert

Security principles

  • Identifying Virus Threats
  • Reviewing the Top 10 OWASP Attacks
  • Conducting a DoS Attack using Smurf Attack
  • Performing a MITM Attack
  • Conducting IP Spoofing
  • Using a Symmetric Encryption Algorithm
  • Using an Asymmetric Encryption Algorithm

Security technologies

  • Stopping Permissions Inheritance
  • Propagating Permissions
  • Removing a Credential
  • Configuring an Audit Group Policy
  • Configuring an Account Password Policy

Securing devices and data

  • Disabling AutoPlay
  • Configuring Screensavers
  • Securing User Accounts
  • Creating a New User
  • Using BitLocker 
  • Locking an iPhone with a Password
  • Using Windows Security

Operational procedures

  • Backing up Files
  • Restoring Files

Safety and professionalism

  • Setting Up a Surge Protected Computer System
  • Using a UPS to Power the Computer Components and Ensure the Network Connectivity

Exam FAQs

CompTIA recommends 9 to 12 months hands-on experience in the lab or field.

USD 226

Multiple choice questions (single and multiple response), drag and drops, and performance-based questions

The exam contains 90 questions.

90 minutes


(on a scale of 100-900)

In the event that you fail your first attempt at passing the A+ examination, CompTIA's retake policies are

  • If a candidate has passed an exam, he/she cannot take it again without prior consent from CompTIA.
  • Candidates must pay the exam price each time they attempt the exam. CompTIA does not offer free re-tests or discounts on retakes.
  • A test result found to be in violation of the retake policy will not be processed, which will result in no credit awarded for the test taken. Repeat violators will be banned from participation in the CompTIA Certification Program.
  • CompTIA does not require a waiting period between the first and second attempt to pass such examination. However, if you need a third or subsequent attempt to pass the examination, you shall be required to wait for a period of at least 14 calendar days from the date of your last attempt before you can retake the exam.

CompTIA A+ certification expires after three years from the date of issue, after which the certification holder will need to renew their certification via CompTIA's Continuing Education Program.